Chatbot vs Human: Who will take over customer communication?



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The rise of chatbots:

The impact of artificial intelligence (AI) on customer service has been one of the widely debated topics in recent years. With the emergence of chatbots, powered by AI, the brand interactions and customer experience have taken a new shape.


JOURNEY

 

Inception in New Jersey, USA

 

Invented Voice SMS

 

First ever carrier partnership with Grameenphone

 

Acquired HeyAnita Voice Platform

 

First carrier partnership in Africa, with MTN Uganda

 

First European carrier partnership with Eagle Mobile Albania

 
 
 

InstaVoice surpasses 100 Million monthly active users

 

Launched InstaVoice Ring

 

50th Carrier Partnership

 

Acquired Cooltok and Saya

 

Introduced Celeb and Sports Content Service

 

Launched InstaVoice app

 
 

First European carrier partnership with Eagle Mobile Albania

 

Launched InstaVoice app

 

Introduced Celeb and Sports Content Service

 

Acquired Cooltok and Saya

 

50th Carrier Partnership

 
 
 

Kirusa CEO amongst "Outstanding 50 Asian Americans in Business"

 

Kirusa processed over 100 Billion calls

 

Launched Konnect Self-Service Portal

 

Launched InstaVoice ReachMe app

 

Launched IP Messaging solutions

 
 
 
 

ADVISORY BOARD