The rise of chatbots:
The impact of artificial intelligence (AI) on customer service has been one of the widely debated topics in recent years. With the emergence of chatbots, powered by AI, the brand interactions and customer experience have taken a new shape.
There has been a dramatic change in the way brands and customers have been interacting over the past few years. With everything going digital, consumers are increasingly opting for ways to communicate that are accessible, simpler and faster. Similarly, brands are looking for opportunities that will elevate different forms of customer engagement.
Inception in New Jersey, USA
Invented Voice SMS
First ever carrier partnership with Grameenphone
Acquired HeyAnita Voice Platform
First carrier partnership in Africa, with MTN Uganda
First European carrier partnership with Eagle Mobile Albania
InstaVoice surpasses 100 Million monthly active users
Launched InstaVoice Ring
50th Carrier Partnership
Acquired Cooltok and Saya
Introduced Celeb and Sports Content Service
Launched InstaVoice app
First European carrier partnership with Eagle Mobile Albania
Launched InstaVoice app
Introduced Celeb and Sports Content Service
Acquired Cooltok and Saya
50th Carrier Partnership
Kirusa CEO amongst "Outstanding 50 Asian Americans in Business"
Kirusa processed over 100 Billion calls
Launched Konnect Self-Service Portal
Launched InstaVoice ReachMe app
Launched IP Messaging solutions
